is easy. Here are the steps you need
to follow to place an order. If you have any problems when following these
steps, please contact our Live Support Online.
1. Find the Items You
Want
First you will browse or search for the items you would like to order. Keyword
search boxes are located on nearly every page of our store. You will also find
links to browse lists and more detailed product by CATEGORIES in the top navigation
bar of each store. You find an item that interests you. Click the title or name
of the item to see its product detail page. Here you will find more information about the item, including , uses, dosage
, indications , etc…
2. Log on or register
Existing customers will need to log on by
entering their email address and password.
New customers will need to register.
3. Add the Items to Your
Shopping Cart
If you want to order an item, click the "Add to Shopping Cart" button on the
item's product detail page. Once you've added an item to your Shopping Cart,
keep searching or browsing until your cart contains all of the items you want
to
order.
4. Your cart - Proceed to
Checkout
Take a moment to review all of the items you've placed in your Shopping Cart.
If you decide that you don't want to purchase a particular item right away, click
the "DELETE" button next to the title or on the red cross in your Cart.
When you're ready to place an order for everything in the "Shopping Cart Items”
section, click the “Checkout" button. You will be taken to the first page of the
order form.
5. Now you will see the total amount of your order including shipping and handling.
6. Verify your shipping address.
The shipping address is the address at which you will receive your products or
receive the results of your requested service.
If you want to change it, please check the box associated to “
Your alternate shipping details” and insert the new shipping address.
7.Click on Continue Checkout button
8. Payment by Credit Card
In order to pay for your order by credit card, please click the first photo you will be directed to the server of the bank that manages transactions using
a SECURE CERTIFICATED PAGE.
Attention: US CUSTOMERS: In order to pay for your order by credit card, please click the 3rd photo
On the payment page , insert your credit card information (card number and expiration
date).
NOTE: Write the number of your Card (16 digits) without spaces.
The
CCV code is the last 3 digits after the credit card number on the back of the card in
the signature area. If your card does not have a CCV code or you cannot read the
CCV code, please contact your credit card issuer.
To confirm the payment please click on MAKE PAYMENT button.
9. Order confirmation email
You will receive an email confirming the acceptance of your order which will
give a summary of the goods ordered, a transaction reference number, payment and
shipping details.
10. Payment by Bank Transfer
If you want to pay by bank transfer, please write us a message (see Writing a message to the Departments). You will receive our bank details to make your transfer. Your order will be
confirmed after the receipt of bank transfer.
11. Order Tracking
To access the order tracking open your account on the website and click Your
Messages section.
An email is sent automatically after the shipment of your items and at all stages
of your order.
13. Write a message to
Departments
To send a message, open your account on the website and click Your Messages link.
Choose the department corresponding to your questions.
You will have an answer in 24 hours.
